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논문 리스트

2011
카노 분석을 이용한 스마트카드의 품질요소 분석 A Study on Quality of Smart Card Using Kano‘s Two-dimensional Method
한국신뢰성학회
나명환
논문정보
Publisher
신뢰성 응용연구
Issue Date
2011-06-30
Keywords
-
Citation
-
Source
-
Journal Title
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Volume
11
Number
2
Start Page
177
End Page
186
DOI
ISSN
17389895
Abstract
Traditionally, one uses a method of straight-line recognition to evaluate quality of product or service. One can satisfy with the product or service if their physical requirement of are met some criterions and can not satisfy them if their physical requirement are not met. Kano, et al(1984) introduce two dimensional Quality model to evaluate quality of product or service. They classify Quality Characteristic of product and service to three categories; satisfying quality, attractive quality, expected quality. In this paper, 17 evaluation features in 6 categories of smart-card are obtained from Focus-interview and Brainstorming and classified into 3 categories of quality model by Kano''s two dimensional method. This classification is expected to provide a guideline for evaluation of smart-card.

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