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2011
카노 분석을 이용한 스마트카드의 품질요소 분석
A Study on Quality of Smart Card Using Kano‘s Two-dimensional Method
한국신뢰성학회
나명환
논문정보
- Publisher
- 신뢰성 응용연구
- Issue Date
- 2011-06-30
- Keywords
- -
- Citation
- -
- Source
- -
- Journal Title
- -
- Volume
- 11
- Number
- 2
- Start Page
- 177
- End Page
- 186
- DOI
- ISSN
- 17389895
Abstract
Traditionally, one uses a method of straight-line recognition to evaluate quality of product
or service. One can satisfy with the product or service if their physical requirement of are
met some criterions and can not satisfy them if their physical requirement are not met.
Kano, et al(1984) introduce two dimensional Quality model to evaluate quality of product
or service. They classify Quality Characteristic of product and service to three categories;
satisfying quality, attractive quality, expected quality. In this paper, 17 evaluation features
in 6 categories of smart-card are obtained from Focus-interview and Brainstorming and
classified into 3 categories of quality model by Kano''s two dimensional method. This
classification is expected to provide a guideline for evaluation of smart-card.
- 전남대학교
- KCI
- 신뢰성 응용연구
저자 정보
| 이름 | 소속 |
|---|---|
| 나명환 | 통계학과 |