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2022
베이커리카페의 메뉴선택 속성이 고객만족에 미치는 영향: 고객가치를 매개효과로
The Effect of Bakery Cafe Menu Selection Attributes on Customer Satisfaction: Focused on the Mediating Roles of Customer Value
(사)한국조리학회
강경구
논문정보
- Publisher
- Culinary Science & Hospitality Research
- Issue Date
- 2022-11-01
- Keywords
- -
- Citation
- -
- Source
- -
- Journal Title
- -
- Volume
- 28
- Number
- 11
- Start Page
- 103
- End Page
- 116
- ISSN
- 2466-0752
Abstract
This study was conducted to find out what kind of value customers consider important when visiting a bakery cafe, what menu they choose, and what mediating effect customer value has when customer satisfaction appears. The following is the empirical analysis result. First, hypothesis 1 was adopted because the bakery cafe menu selection attributes had a significant positive (+) effect on customer value. Second, hypothesis 2 was adopted because customer value had a significant positive (+) effect on customer satisfaction. Third, hypothesis 3 was adopted because the bakery cafe menu selection attributes had a significant positive (+) effect on customer satisfaction. Fourth, as a result of analyzing the significant mediating effect between bakery cafe menu selection attributes and customer satisfaction, partial mediating effects were found in the hedonic value and utility value. It is necessary to pay attention to changes in customer value, strive for convenience and satisfaction, strive to differentiate and increase sales, and enable bakery cafes to grow and develop through vigorous market analysis. Understanding customer value through menus among various selection attributes is expected to become a material that can become a practical basis for a company's differentiated marketing strategy
- 광주대학교
- KCI
- Culinary Science & Hospitality Research
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