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2017
SNS기반 소셜커머스 환경에서 구전정보의 이용동기와 상호작용성이 플랫폼신뢰와 구매의도에 미치는 영향 - 중국 WeChat을 중심으로
Impact of Usage Need Fulfillment and Interactivity on Platform Trust and Purchase Intention in the Context of Mobile SNS-based Social Commerce - Focusing on WeChat
한국인터넷전자상거래학회
논문정보
- Publisher
- 인터넷전자상거래연구
- Issue Date
- 2017-02-28
- Keywords
- -
- Citation
- -
- Source
- -
- Journal Title
- -
- Volume
- 17
- Number
- 1
- Start Page
- 37
- End Page
- 67
- DOI
- ISSN
- 15981983
Abstract
This study examines that users’ usage need fulfillment and interactivity are determinants of platform trust in the context of WeChat which is the most popular social networking service based on smart phones in China. As social network services (SNSs) are turning to a commerce tool from a communication tool, this study also examines that the role of platform trust is a determinant of purchase intention. Moreover, this study identifies antecedents of the usage need fulfillment such as eWOM and interactivity dimensions and verifies their effects on platform trust in the WeChat-based social commerce setting.
To test the proposed hypotheses, this study conducted an AMOS 20.0 analysis with a total of 482 data items collected from WeChat users in China. The key findings are as follows: First, instrumental and social need fulfillment in the usage need fulfillment dimension positively influence platform trust. Second, responsiveness control, two-way communication and ubiquitous connectivity in interactivity dimension positively influence platform trust. Third, platform trust is a determinant of purchase intention.
- 전남대학교
- KCI
- 인터넷전자상거래연구
저자 정보
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