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2016
스포츠센터 고객이 지각하는 지도자이미지와 고객가치, 고객충성도 간의 관계
The relationship of instructor image, customer value and customer loyalty in sport center
한국체육과학회
논문정보
- Publisher
- 한국체육과학회지
- Issue Date
- 2016-12-31
- Keywords
- -
- Citation
- -
- Source
- -
- Journal Title
- -
- Volume
- 25
- Number
- 6
- Start Page
- 693
- End Page
- 704
- DOI
- ISSN
- 12260258
Abstract
The first purpose of this study was to analyze the causal relationship between instructor image perceived sports center customers and customer value, customer loyalty. And second purpose is to verify the mediating effect of perceived customer value in the relationship between image of the instructor and customer l oyalty. The subjects o f this s tudy were selected f or 3 51 customer among t he s enen s ports centers in G regional using a convenience sample extraction. The conclusion is as follows: First, the perceived image of the instructor of the sports center had a positive effect on customer loyalty. Second, the perceived image the instructor of the sports center had a positive effect on customer value. Third, the customer value of the sports center had a positive effect on customer loyalty. Fourth, the customer value had a partial mediating effect in relation to the perceived image of the instructor in the sports center and customer loyalty.
- 전남대학교
- KCI
- 한국체육과학회지
저자 정보
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