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2020
IPA기법을 활용한 요리대회의 차별화 전략과 품질 속성에 관한 연구: 조리·제과제빵 전공자를 중심으로
A Study on the Quality Attributes of Cooking Competition Using IPA Techniques: Focused on College Students Majoring in Cooking and Bakery
(사)한국조리학회
강경구
논문정보
- Publisher
- Culinary Science & Hospitality Research
- Issue Date
- 2020-03-01
- Keywords
- -
- Citation
- -
- Source
- -
- Journal Title
- -
- Volume
- 26
- Number
- 3
- Start Page
- 144
- End Page
- 151
- ISSN
- 2466-0752
Abstract
This study is the result of comparative analysis by IPA analysis through five factors of service quality for 210 students who have participated in cooking competition. It is expected that it will be able to expand the interest of the competition and satisfy the curiosity of the new participating students by differentiated and developed with public confidence and awareness beyond the uniform operation of the competition. The data collected through the questionnaire were analyzed by demographic analysis, feasibility, reliability and IPA matrix. According to the results, first, gender was similar in gender composition, and 80.0% were under 21 years of age. Second, it was found that the validity and reliability of the five elements of quality attributes recognized by the participating students were appropriate. As a result of the t-test to verify the difference from the mean, 18 items except for diversity and courtesy were found to be statistically significant. Finally, the IPA matrix analysis consisted of products and menus in the first quadrant, and stakeholders, services and physical environments in the third quadrant. The implications of this study show that by identifying items in the quadrants, related parties can easily grasp the priorities of strategies and find improvements to differentiate them. The limitation of the study was that the survey was mainly limited in Seoul, Gyeonggi-do, and Busan, and that in november.
- 광주대학교
- KCI
- Culinary Science & Hospitality Research
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