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논문 리스트

2019
패션샵마스터 훈련교육프로그램 수요도 조사 A Study of Training Programs for Store managers in Fashion Retailing
한국복식학회
오현정, 김지연
논문정보
Publisher
복식
Issue Date
2019-09-01
Keywords
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Citation
-
Source
-
Journal Title
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Volume
69
Number
6
Start Page
95
End Page
112
DOI
https://doi.org/10.7233/jksc.2019.69.6.095
ISSN
1229-6880
Abstract
The purpose of this study is to investigate the practical sales competencies required to establish a training program for professional salespeople in order to maximize the efficiency of government-funded vocational training programs in fashion retailing. In December 2016, data was collected from 188 salespeople and store managers, working in retail stores in Gwangju Metropolitan City. December, 2016. Results were analyzed through frequency analysis, factor analysis, variance analysis, and regression analysis using SPSS 21.0. In terms of sales competencies in fashion retailing, ‘customer service skill’ was the most important element, followed by 'sales sense’, and ‘customer management ability’. The most important sales competencies for vocational education programs for fashion salespeople included handling consumers’ complaints, fashion and trend sense, knowledge in fashion products, etc. Four training program elements for professional salespeople in fashion retailing were identified: customer-oriented service, point-of-sales service, fashion product knowledge factor, and basic job skill factor. These four elements influenced the employment goals of graduates as well as their intention to participate in re-education program. The results of this study can provide practical assistance in establishing detailed curriculums at various vocational training institutions and retirement training institutions for salespeople in fashion retailing.

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