The purpose of this study was to analyze the in-home child care support service experience of twenty child rearing families. In order to conduct this study, grounded theory method was employed. The central phenomenon of the service experience digged out from this study was 'difficulty' (i. e. insecurity and a feeling of helplessness). The causal conditions which brought about the central phenomenon were ‘defect of system’ and ‘service characteristics’ The intervening conditions included ‘alternative resources’ ‘working conditions’ and ‘service institute manager discretion'. The contextual conditions consisted of 'maternal ideology' 'the public nanny's personality awareness’. The action/interaction strategies on the central phenomenon were ‘inaction’ ‘insecurity decrease strategy’ and ‘dissonance decrease strategy. Thefinal outcome was ‘rearing gap fillup “the method of nanny managing” dissatisfaction accumulation’ '‘system improvement demand’. The families were classified as four types: ‘management/subject’ ‘adaptation/dependent’ ‘patience/acceptant’ ‘supplementation/ overcoming’. Based on these results, this study provided a few political and practice suggestions to improve this system.