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2025
피부관리실 종사자의 직무스트레스와 직무만족의 관계에서 정서지능의 조절 효과
The Controlling Effect of Emotional Intelligence in the Relationship between Job Stress and Job Satisfaction of Skin Care Office Workers
한국미용학회
김태희, 이미선, 윤미영
논문정보
- Publisher
- 한국미용학회지
- Issue Date
- 2025-06-01
- Keywords
- -
- Citation
- -
- Source
- -
- Journal Title
- -
- Volume
- 31
- Number
- 3
- Start Page
- 504
- End Page
- 515
- ISSN
- 1229-4349
Abstract
In modern society, the skin care industry has become an important service field that provides not only the external beauty of customers but also psychological satisfaction and well-being. Accordingly, skin care office workers are required to have a high level of service spirit and emotional labor through close face-to-face contact with customers, which can have a great influence on job stress and job satisfaction. This study is a study on the moderating effect of emotional intelligence in the relationship between job stress and job satisfaction of skin care office workers, and the results of a survey of 177 people using mobile devices are as follows. As a result of analysis to find out the effect of job stress of skin care office workers on job satisfaction, it was found that it had an effect on job satisfaction. As a sequel to analyzing the moderating effect of understanding other people’s emotions on the effect of job stress on job satisfaction of skin care office workers, it was found that internal and external stresses statistically affect job satisfaction. As a consequence analyzing the moderating effect of self-emotional understanding on the effect of job stress on job satisfaction of skin care office workers, it was found that internal and external stresses statistically affect job satisfaction. As a result of analysis to find out the moderating effect of emotional control on the effect of job stress on job satisfaction of skin care office workers, it was found that internal and external stresses statistically affect job satisfaction. Summarizing the above research results, it can be seen that job stress decreases and job satisfaction increases according to emotional intelligence, which is an emotion control.
- 광주여자대학교
- KCI
- 한국미용학회지
저자 정보
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